We're sorry to hear that you haven't been able to get completely comfortable with the Trtl Pillow yet. I have included a few tips below that may help to get comfortable if you would like to try the Trtl Pillow out again, although we do always recommend experimenting at home a little before you travel:
Holding the pillow area closer to your neck before wrapping will provide more support. This can be helpful if you have a slightly longer neck, as this allows the scarf to be looser whilst still supporting your head and neck.
Try wrapping the Trtl Pillow with your ear and jaw tucked inside the pillow so that they rest against the middle of curved pillow section, rather than on the top edge of the support.
If you find that the angle of your neck is not quite perfect for you, you can also try experimenting with positioning the support further down towards the chin and front of your neck. This can help keep your head and neck in a more upright position.
If you find yourself a little warm, one tip we suggest is to pull the scarf up over the bottom half of your chin. This can increase the support and allows for a little more airflow between the scarf and your neck.
I have also included two of our YouTube videos which may help visualise the Trtl Pillow a little better:
How To Use - http://bit.ly/2gYd47n
How To Carry - http://bit.ly/howtocarrytrtl
You may also be interested in our Trtl Pillow Plus which is fully adjustable and has a plush foam padding on the interior: https://trtltravel.com/products/trtl-travel-pillow-plus